Knowledgebase

Alternatively, follow this tutorial to manually set up your mail account:

This guide takes you step-by-step through the process of setting up a new email account on your iPhone or iPad.

If the Mail account is already set up, but giving errors 

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Check your password

• First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset within your client area via your cpanel account – you will need to get your domain or web administrator to update it for you if you don’t have cPanel access.

Add Mail Account

1. 1. Select the settings icon on your home screen
      
   2. Select Passwords & Accounts
   3. Select Add Account
   4. Select Other from the menu
      
   5. Select Add Mail Account

Enter your account information

1. 1. Enter your Name, Email & Password > Next

Configure Incoming and Outgoing Servers

1. 1. Select IMAP
   2. Scroll down to Incoming Mail Server and enter all the relevant details, then do the same for Outgoing Mail Server, as in the screen below and then select Next.
      • Ensure that User Name is the full email address
      • User Name & Password are the same for both Incoming & Outgoing servers

Verify Server Identity

1. You may receive a prompt asking you to verify the incoming and outgoing servers – you can click Continue for each.
   
2. Save 
   
3. Choose the new account that you’ve just created
   
   then
   
4. Choose the SMTP server
   
   then
   
5. Check the SMTP settings:

• User Name is the full email address
• Use SSL is off
• Athentication is Password
• Server Port is 587
• > Done

You have completed your account setup.

Congratulations! You have now successfully configured your email account on your iPhone.