Apple Mail troubleshooting

Select Preferences menu

  1. Open Apple Mail.
  2. Click on the Mail menu and then click Preferences.

Check account settings

  1. Click on the Accounts tab and select the relevant account.

Ensure that the Account Information tab is selected.

  • Account Type can be IMAP or POP  (IMAP is default)
  • Description(optional)
  • Incoming Mail Server is mail.(your domain name) e.g. example.com*
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in your cPanel)
  1. Click on theOutgoing Mail Server (SMTP)drop-down menu.

Edit SMTP Server List

  1. SelectEdit SMTP Server List…from the drop-down list.

Confirm SMTP Server

  1. Select your SMTP server from the list and confirm that your Server Name is entered correctly in the format of smtp.domain e.g. smtp.example.com*
  2. Select theAdvanced tab.

Confirm Advanced SMTP Settings

  1. Ensure that the following settings are correct:
  • Use default ports is checked
  • Use Secure Sockets Layer (SSL) is unchecked
  • Authentication is Password
  • User Name is your full email address
  • Password is your mailbox password (forgotten passwords can be reset in your cPanel)

Finish

Your email account should now be configured correctly.

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