iPhone & iPad mail troubleshooting

Check your account settings

Select settings on your home screen.

Select Mail from the menu

Under Mail, select Accounts

Click the Account name

Ensure that your Incoming Mail Server settings are correct:

  • Host Name starts with  followed by the domain name e.g. mail.example.com*
  • User Name is the full email address

Select SMTP

Then click the Primary server

Ensure that your Outgoing Mail Server details are correct:

  • Host Name starts with  followed by the domain name e.g. smtp.example.com*
  • User Name is the full email address
  • Password is correct
  • Use SSL is OFF
  • Authentication is Password
  • Server Port is 587

Once you have confirmed all your settings are correct, select Done

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